🛒 Order FAQ 1. Are all items ready stock? Yes, all our products are ready stock. If an item runs out of stock, we will restock it within 3–5 business days to ensure continuous availability.
2. What is the processing time? Orders are processed within 2–3 business days after payment has been successfully verified.
3. What should I do if the processing time exceeds the stated duration? If your order takes longer than expected, please contact us. You may be eligible for a delay compensation voucher as part of our commitment to customer satisfaction.
4. What if I receive a damaged or incorrect item? If your item arrives damaged or incorrect, contact us immediately. Please provide clear photos or videos taken during unboxing as proof. Note: We do not issue cash refunds, but we will provide a replacement to ensure you receive the correct item in perfect condition.
📦 Shipping FAQ 1. What shipping methods are available? We offer Standard Delivery for all orders. Availability may vary depending on your location and product availability.
2. How long does shipping take? Standard Shipping: 5–7 business days Please note: Delivery may be delayed depending on your location and customs clearance in your country.
3. Can I track my order? Yes! Once your order is shipped, a tracking number will be emailed or sent via SMS, allowing you to follow your parcel in real time.
4. Do you ship internationally? Yes, we ship to selected countries worldwide. Shipping time and fees vary depending on the destination. Customs duties or import taxes may apply.
5. How much does shipping cost? Shipping fees are calculated based on your location, order size, and selected shipping method. The exact cost will be displayed at checkout before payment.
6. Can I change my shipping address after placing an order? If your order has not been shipped, you may update your address by contacting our customer support as soon as possible.
7. What happens if my order is damaged during shipping? If your item arrives damaged, contact customer support immediately and provide photos of the affected item. We will arrange a replacement according to our policy.
8. What should I do if I receive the wrong item? Please contact our customer support immediately. We will guide you through the return process and ensure the correct item is delivered promptly.
9. Do you offer free shipping? Free shipping may be available on orders above a minimum spend or during promotional periods. Please check our website for current offers.
💳 Payment FAQ 1. What payment methods do you accept? We accept major credit/debit cards (Visa, MasterCard, American Express), PayPal, bank transfers, and digital wallets such as Apple Pay and Google Pay.
2. Is online payment safe? Yes. All transactions are securely processed using SSL encryption to protect your personal and financial information.
3. Can I split my payment across multiple methods? Currently, only one payment method per order is accepted.
4. Can I cancel my payment after placing an order? If your payment has already been processed, contact customer support immediately. Cancellation is possible only if the order has not yet been shipped.
5. Do you store my payment information? No. We do not store any card details. All payments are processed securely by our trusted payment providers.
6. Are all payments inclusive of tax? No. Our prices do not include tax. Please check with your local courier or authorities regarding applicable taxes. All taxes are the responsibility of the buyer.
7. Are there any additional fees? No hidden fees. The total cost, including shipping, is displayed at checkout. Any additional taxes or import duties are the responsibility of the buyer.
8. What if I notice an incorrect charge on my account? Contact customer support immediately with your order details. We will investigate and resolve the issue promptly.
9. Can I change my payment method after placing an order? Payment method changes are only possible if the order has not yet been processed. Please contact customer support as soon as possible.
